www.minda.com SERVICE FOR THE COMPLETE LIFE CYCLE OF YOUR SYSTEMS.
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OUR SERVICE competent and reliable for you. 03 TRAINING SPARE PARTS AFTER-SALES SERVICE SERVICE AGREEMENTS PROCESS MONITORING REMOTE SERVICE UPGRADE TECHNICAL FIELD SERVICE
• WE ARE MINDA 06 - 07 • AFTER-SALES SERVICE 08 - 09 • REMOTE SERVICE 10 - 11 • TRAINING 12 - 13 • SPARE PARTS 14 - 15 • UPGRADE 16 - 17 • TECHNICAL FIELD SERVICE 18 - 19 • PROCESS MONITORING 20 - 21 • SERVICE AGREEMENTS 22 - 23 CONTENTS 04 SPARE PARTS 14 AFTER-SALES SERVICE 08 PROCESS MONITORING 20 UPGRADE 16
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MINDA Always at your side. As a family-run company, we offer individual solutions for different industries regarding intralogistics, plant engineering and conveyor technology. Every day, more than 600 employees at four locations ensure that you receive everything from one source, from individual modules up to complete systems. We focus on service MINDA accompanies you as a competent partner throughout the complete life cycle of your systems. Well-trained technicians commit themselves to ensuring that the right service performance is available to you at all times with the MINDA service. Into the future with MINDA The combination of our more than 40 years of experience and the integration of advanced technologies and digitalization make us one of the leading system suppliers. It is our goal to provide you with a basis for added value and success in your sophisticated markets. With our services, we help you to optimize your production processes to satisfy your customers in the best possible way. We focus on solutions being individually customized to your needs. We look forward to supporting you in an optimum way. Convince yourself! 1 Germany • Minden • Stadthagen • Tangermünde USA • Granite Falls 2 1 2 06
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09 AFTER-SALES SERVICE Smooth processes thanks to optimum availability. MINDA equipment stands for high manufacturing quality and availability. Nevertheless, in some cases it may be necessary that you need technical support or have a question about your plant. With the MINDA after-sales service you will always get the technical support needed for your plant. Our after-sales service is available for any inquiries and will take care of your request. It does not matter whether you have got an error, need a service technician or online support. Our employees will always find the right solution for you! Advantages at a glance: • Optimum customer support worldwide • Minimization of your shutdown times • Protection of your production • Increased efficiency due to short response times
10 REMOTE SERVICE Efficient online support to protect your production. In a case of emergency, we can be on site quickly, but at best this is not even necessary. In two out of three cases, the MINDA Remote service can avoid the technician deployments, or significantly shorten them due to an optimal preparation. You give us the go-ahead for our service experts, and they directly access the control and visualization of your systems and support you in troubleshooting. In this way, we achieve an efficient troubleshooting, which additionally protects your production. Advantages at a glance: • Reduction of unplanned shutdown times due to efficient support • Optimization and avoidance of technician visits • Optimum preparation of technician interventions
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13 TRAINING On-site training - Because every situation is unique. To ensure that you and your employees are always up to date with the latest knowledge, MINDA offers optimal training. Our modular training program supports you in the efficient operation of your MINDA components and systems. In addition to operator trainings, it also includes training for maintenance and production management. Our experienced and well-trained trainers adapt individually to the knowledge level of the training participants. Because we take into account whether you are already an experienced user or a new customer. Upon request, we would also be happy to prepare a customized training program for your individual needs. Please contact us! Advantages at a glance: • Well-trained and qualified personnel • Successful use of the MINDA equipment • Investment protection • Employee loyalty to the company due to optimal learning curves
14 SPARE PARTS High quality replacement - Always quickly available. The fast and uncomplicated provision of original MINDA spare parts is a core competence of the MINDA service thus ensuring the value retention of your equipment over the complete life cycle. The original spare parts from MINDA stand for high quality and are optimally matched to your equipment and conveyor systems. Our huge spare parts warehouse ensures that the necessary parts are quickly available, thus making a significant contribution to minimize cost- intensive plant shutdowns. If you need assistance in identifying the parts required, our service experts are always available to help. Advantages at a glance: • Protection of production • Value retention of the plant • Minimization of downtimes
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17 UPGRADE Always technically up-to-date for extra long life cycles. Technology is developing at breakneck speed. What did not even exist when you purchased your production equipment is suddenly available. Our upgrades help you to improve the existing components of your plant and bring them up to the state of the art. For example, we can improve the productivity of your entire plant, the ergonomics, the safety concept or other performance features by providing additional functions. Make sure you are well equipped - you are always up to date with the upgrade service. Advantages at a glance: • Optimization due to new technical developments • Adaptation of technology to changing production conditions • Improvement of performance characteristics such as productivity, ergonomics or plant safety
18 TECHNICAL FIELD SERVICE We support you at any time on site. Our service technicians have many years of wide experience in our systems. In addition, they are characterized by a high level of engagement and flexibility. The aim is to offer to every customer the best possible support. A central deployment planning enables our service technicians to be available worldwide at short notice. Thus ,we can provide you with an optimum support for maintenance and repair work on site and assist you to plan your service works. Our motto is to act instead of react. Should a technical fault occur unexpectedly and a service technician is needed on site, the MINDA Service can organize an on-site deployment. Advantages at a glance: • Optimum support for maintenance and repair works worldwide • Planability of your service works • Fast response time • Avoidance of unplanned, cost-intensive plant shutdowns
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21 PROCESS MONITORING Good today, even better tomorrow. There is always a way to make good things even better. Benefit from our more than 40 years of experience. Our specially trained experts will analyze your plant on site and identify optimization potential for increasing efficiency. Join us in exploring new ways to further optimize your processes. That way, you will be ready for the future. Advantages at a glance: • Analysis as target/actual comparison • Efficient production processes • Increase in the level of automation
22 SERVICE AGREEMENTS Completely individual, exactly according to your requirements. For high flexibility and cost transparency in the provision of services, MINDA offers modular service agreements. In accordance with your needs, we individually match the modules to reach the optimum added value for your production plant. No matter whether it is individual maintenance concepts, regular training or spare parts packages and parts supply specially customized for your plant: We offer you the optimum solution. Just contact us! We will be happy to advise you in a personal meeting. Advantages at a glance: • Reduction of foreseeable downtimes • Increased productivity due to well-maintained equipment • Transparent and plannable costs
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info@minda.com Fon +49 571 3997- 0 Fax +49 571 3997-105 MINDA Industrieanlagen GmbH Hans-Böckler-Straße 24 32423 Minden www.minda.com Contact us at: service@minda.com training@minda.com spareparts@minda.com upgrades@minda.com WE LOOK FORWARD TO PROVIDING YOU WITH THE BEST POSSIBLE SUPPORT. Status 11.2022
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